RETURNS

Click here to open our new Returns Portal.

Love and care goes into every Pepa London garment, however, if you are dissatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Please make sure to claim the parcel as "BRITISH GOODS RETURN"

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift Cards/E-Gift Cards
• Socks & Tights
• Hair Accessories
• Bespoke Items

You can't return items from our Celebration collection, but you are able to exchange them for a different size as long as all original tags are on the item you are exchanging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

RETURNS

To return your product, please follow the link at the top of this page to open our returns portal. You should mail your product to: 

Pepa London
Big Yellow Croydon
202-216 Thornton Road
Croydon
Surrey
CR0 3EU, United Kingdom

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Pepa London is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.

 

REFUNDS

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days for UK orders and up to 10 working days for International orders, and will automatically be applied to your original method of payment.

EXCHANGES

If you wish to exchange and item for a different size, please do so via our new Returns Portal.

Celebration Collection   
Our Celebration collection is handmade in Spain, and is not refundable. However, you are able to exchange for a different size of the same item if needed.

Bespoke Garments   
Our Bespoke garments are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

Please note: each item is unique and handmade using vintage material such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.

 

 

DELIVERIES

At Pepa London, we're committed to a greener future, which is why we now offer a Carbon Offset shipping option using DHL's GoGreen Plus initiative. By selecting this option at checkout, you're helping to reduce carbon emissions with Sustainable Aviation Fuel (SAF) and supporting sustainable innovations. Together, we can make a difference - one shipment at a time. You can read more about DHL's GoGreen Plus sustainable shipping initiative here.

UNITED KINGDOM
TRANSIT TIME	COSTS	COURIER
Next business day (if ordered before 12PM)	£5.95 (FREE on orders over £150)	DPD