NEED TO GET IN TOUCH?
Feel free to reach our using the contact form below or for specific enquiries, reach out to one of the email address below.
Customer Care
General Enquiries
Call/WhatsApp
+44 (0) 808 175 6154
Monday to Friday
(10am - 6pm GMT)
USA Call
+1 (315) 873-1571
Monday to Friday
(9am - 1pm EST)
Visit Our Flagship Store
Enquiries
Call/WhatsApp
+44 7467 857555
Monday to Saturday
(10am - 6pm GMT)
Sunday
(11am - 5pm GMT)
ORDERS & DELIVERIES
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You are able to remove items from your order only, for a short while after the order has been placed. Unfortunately, once the order has been processed, we are unable to amend the order.
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Should you need to cancel your order, you may only do so if it has not already been fulfilled by our orders team.
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Our Customer Service Team would be happy to assist you and can advise with sizes, styling advice and other enquiries you may have.
Please contact us on:
UK: +44 (0) 808 175 6154
USA: +1 (315) 873-1571
Please note our opening hours are from Monday - Friday 10am - 6pm GMT. -
Our flagship store is located in Belgravia, London. For more details visit Our Store Page.
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For orders within the UK please allow: 1-2 Business Days.
For orders within Europe please allow:
Express Delivery: 1-2 Business Days.
Standard Delivery: 3-7 Business Days.
For international orders please allow: 2-7 Business Days.
For more information on delivery, please visit our Delivery & Returns Page. -
For International and Express Deliveries, please visit the DHL Portal to select which Service Point works best for you. DHL will contact you to let you know when your order is ready to be collected and the timeframe you will have to pick it up. Please remember to bring a form of ID.
For UK and Standard Deliveries (in Europe), via DPD, arrange a collection by clicking on the “Pickup Link” in your shipping email or text from DPD. You can then select “Collect from Pickup Shop” to choose a convenience Pickup Location. -
For Express DHL deliveries only.
If you would prefer not to sign for your delivery, you can remove the signature requirement through the courier’s portal.
For further details, please visit
Your Account
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Your login is your email address.
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Go to “My account.” At the top right of the homepage, click on the login page, then on: “Forgot your password?” We will send you your password to your email address.
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Yes, you can. Go to your “Account” and login. There you’ll be able to modify any information.
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Yes, although we will be sad to see you go, if you wish to unsubscribe, just click on the “unsubscribe” link at the bottom of any newsletter.
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Find all your previous purchases under “My Orders” in your “Account”.
Shopping With Us
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All duties are covered by Pepa London for those shopping in America and other countries, you may still have to pay a sales tax and/or state tax at checkout.
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To help make sure your garments fit perfectly visit Our Clothing Size Guide or Our Shoe Size Guide.
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If you have a Pepa London promotional code please enter it at the checkout.
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Our Customer Service Team would be happy to assist you. Visit Our Contact Page.
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Pepa London offers the following payment methods: American Express, ApplePay, MasterCard, Paypal, Visa, Visa Electron as well as some local payment options, such as Diners, when you check out in your region.
Your Privacy
How is the personal information of my account used?
We collect, process and retain personal information from you and any devices you may use when you navigate through a www.pepalondon.com website or mobile view, by transacting, registering an account and otherwise interacting with us.
We may also collect personal information from you if you physically enter our store or attend an event.
Visitors or customers of the www.pepalondon.com have a right, at any time, to access, modify, correct, and suppress any data, which relates to them. Pepa London guarantees your personal information will be confidential.