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EXPLORE OUR AUTUMN COLLECTION
Enjoy a free pair of socks or tights selected by us with every pair of shoes purchased.
All product prices include all taxes & duties. No extra charges will be added at checkout. FREE shipping will be applied at checkout
You are able to remove items from your order only, for a short while after the order has been placed. Unfortunately, once the order has been processed, we are unable to amend the order.
Should you need to cancel your order, you may only do so if it has not already been fulfilled by our orders team.
Our Customer Service Team would be happy to assist you and can advise with sizes, styling advice and other enquiries you may have.
Please contact us on:
UK: +44 (0) 808 175 6154
USA: +1 (315) 873-1571
Please note our opening hours are from Monday - Friday 10am - 6pm GMT.
Our flagship store is located in Belgravia, London. For more details visit our store page.
For orders within the UK please allow: 1-2 Business Days.
For orders within Europe please allow: Express Delivery: 1-2 Business Days. Standard Delivery: 3-7 Business Days.
For international orders please allow: 3-5 Business Days.
For Christmas last order dates, please see our deliveries page.
For International and Express Deliveries, please visit theDHL Portalto select which Service Point works best for you. DHL will contact you to let you know when your order is ready to be collected and the timeframe you will have to pick it up. Please remember to bring a form of ID.
For UK and Standard Deliveries (in Europe), via DPD, arrange a collection by clicking on the “Pickup Link” in your shipping email or text from DPD. You can then select “Collect from Pickup Shop” to choose a convenience Pickup Location.
For Express DHL deliveries only. If you would prefer not to sign for your delivery, you can remove the signature requirement through the courier’s portal.
f you are dissatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Non-returnable items include:
We collect, process and retain personal information from you and any devices you may use when you navigate to a www.pepalondon.com web or mobile view, by transacting, registering an account and otherwise interacting with us.
We may also collect personal information from you if you physically enter our store or attend an event.
Visitors or customers of the www.pepalondon.com site have a right, at any time, of access, modification, correction, and suppression of data, which relates to them. Pepa London guarantees your personal information will be confidential.
For all customers apart from those in the US, Canada & Brazil, product prices include all taxes and duties. This means that no additional charges will be added at checkout.
For the US, Canada and Brazil, taxes are added at checkout.
If you have a Pepa London promotional code please enter it during your checkout.
Our Customer Service Team would be happy to assist you. You can contact them either by email: firstname.lastname@example.org or by phone: UK: +44 (0) 808 175 6154, USA: +1 (315) 873-1571.
Please note our contact hours are from Monday - Friday 10am - 6pm GMT
Pepa London offers the most popular and safest payment methods based on your location, including Visa, Paypal, Klarna and American Express.