TERMS AND CONDITIONS
PROMOTIONAL CODES T&C's
All our promotional codes are valid for a limit period of time. Codes are limited to one per person, per order and not valid with other promotional offers.
Please note: No code will be valid to use in conjunction with other Pepa London offers or for orders including any products from our Celebration Collection.
Our commercial promotions that offer a unique promo code, cannot be used in conjunction with any other discount. Our Sale period will only run for a limited amount of time. The Delivery & Returns Conditions for sale can be found on our DELIVERY & RETURNS.
Pepa London offers the following payment methods: Visa, Visa Electron, Mastercard, Paypal, American Express, ApplePay and AmazonPay.
In order to guarantee a secure and pleasant shopping experience, www.pepalondon.com uses secure payment technology. The data is transmitted SSL-encrypted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorise the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise, the order will be cancelled.
DELIVERY & RETURNS
All orders placed from our website, www.pepalondon.com, will be shipped from our Warehouse at Big Yellow Croydon, 202-216 Thornton Road, Croydon, Surrey, CR0 3EU. Stock permitting, all orders are dispatched on the same day that the order is placed between Monday – Friday before 12pm GMT. IF for any reason an item is out of stock, our Customer Service Team will contact you as soon as possible. For more details on Delivery & Returns, please visit our DELIVERY & RETURNS.
Please note, if you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Pepa London is not responsible for any duties and taxes which may be incurred. Please also note that customs policies vary widely from country to country.* We recommend contacting your local customs office for further information. To find out more, please go to our DELIVERY & RETURNS.
CUSTOMS AND TAXES
If you are in the US & Canada, taxes and duties will be added at checkout. If you are in Europe or the Rest of the World, taxes and duties are included in the product prices - you won't pay anything extra at checkout, or upon delivery of your order. Unfortunately we cannot collect taxes and duties at checkout for Brazil, so this will be charged upon delivery or at customs, and not by Pepa London.
In the event of replacements or exchanges being sent to non-domestic countries no duty is normally charged.
How are customs and taxes calculated?
At Pepa London we try to make purchasing as easy as possible. One of the main concerns that buyers from outside the UK have is the amount of duty they may have to pay. This is why, for all countries apart from the US, Canada and Brazil, we have merged all duties and taxes into product prices. This means that there are no surprise costs at checkout or upon receiving your order. Customers from the US and Canada pay taxes and duties at checkout. Unfortunately, we cannot charge taxes and duties at checkout for Brazil - this will be charged by Brazilian customs or the courier upon delivery or entry into the country.
Love and care goes into every Pepa London garment, however, if you are dissatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift Cards/E-Gift Cards
- Socks & Tights
- Face Masks
- Hair Accessories
- Bespoke Items
- Celebration Collection
To return your product, you should mail your product to:
Big Yellow Croydon
202-216 Thornton Road,
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Pepa London is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.
For international customers, including those within EU countries, who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods" on the outside of your package. Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. Pepa London are not liable for any customs or import charges that may be incurred for international customers return goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days and will automatically be applied to your original method of payment.
If you wish to exchange and item for a different size, please send us an email at email@example.com notifying us of your exchange, fill in your returns form with the needed information, then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free.
Sale items purchased online may be refunded with 14 days. Please follow our guidelines above to receive your refund.
Bespoke Garments and Celebration Collection
Our Bespoke garments and Celebration collections are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.
Please note: each item is unique and handmade using vintage material such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.
If you require more information on returns or exchanges, please email us at firstname.lastname@example.org
GIFT CARD & E-GIFT CARD
GIFT TENDER TERMS
Pepa London Gift Cards, and/or E-Gift Cards (“Gift Tender”) can be used or redeemed online and in our London’s flagship store.
Gift Tender’s may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift Tender. Gift Tenders can be used as complete or partial payment. If a purchase exceeds the redeemer’s Gift Tender balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift Tender is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift Tender originally used for such purchase.
Gift Tenders cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchase made using Gift Tender. Gift Tender cannot be used to purchase other Gift Tender.
Gift Tender cannot be returned, refunded, except in accordance with your legal rights.
Pepa London shall not be liable or responsible for lost, stolen, destroyed or damaged Gift Tender, or if Gift Tender is used without your permission. Pepa London is unable to replace the Gift Tender if lose of stolen. Pepa London reserves the right to refuse to accept any Gift Tender (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.
By purchasing, using or accepting Gift Tender, you confirm your acknowledgment and acceptance of these terms & conditions. Pepa London reserves the right to amend these terms & conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights.
The following Terms are applicable to Gift Cards only.
Gift Cards can be activated with a minimum value of £30 and a maximum value of £500, as applicable. Gift Cards are valid for 12 months from date of issue.
There are no limitations on how many times a Gift Card can be used (until the balance is £0.00).
If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. Gift Card balance inquiries can be obtained in store, online (Gift Card balance check page) or by emailing our customer service at email@example.com
INFORMATION WE COLLECT ABOUT YOUWe may collect and process the following information about you:
Information that you provide by filling in forms on the website. This includes information provided at the time of registering to use our website, subscribing to our service, posting material to us or requesting further services.
Details of transactions you carry out through our website and of the fulfilment of your orders.
If you set up an online account with us, we will store your password.
Details of your visits to our website and the resources that you access. This may include where you are geographically, your browser and device type, the pages you viewed, the duration of your visit and any search terms used.
HOW DO WE USE YOUR PERSONAL INFORMATION?
- We will use this information to process your order, including delivery, payments, and returns.
- To understand your needs and provide you with a better service.
- To offer you promotional emails about new products, to send you special offers and promotions if you have consented for us to do. You may opt-out of receiving these messages at any time.
- To assist in the detection and prevention of fraud.
- Information collected about customers browsing habits is used to improve our website according to your preferences and needs. See about Cookies below.
- Our Delivery Partner has access to your details for delivery purposes only.
COPYRIGHT AND TRADEMARKS & INTELLECTUAL PROPERTY
The contents of every page of this website (including images, graphic designs, logos, photographs, text and coding) are the copyright trademark and registered trademark of Pepa London Ltd.
The copying, modification, distribution, reproduction or incorporation into any other work is prohibited without permission. All brands and commercial names used in this page are the property of Pepa London Ltd and are protected by law.
GRANT OF RIGHTS
Unless a specific agreement is signed by both parties (any agreement must be signed by a Director of Pepa London Ltd.) by agreeing to work for Pepa London Ltd as Full Time, Part Time employee or Freelancer, providing branding assets, e-commerce or lifestyle imagery or goods, upon receipt of full payment - Grant to the Company (Pepa London Ltd) the full, exclusivity and worldwide rights for the full usage of them in perpetuity.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. For further information about cookies: www.allaboutcookies.org.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.