For orders within the UK please allow: 1-2 Business Days.

For orders within Europe please allow:
Express Delivery: 1-2 Business Days.
Standard Delivery: 3-7 Business Days.

For international orders please allow: 2-7 Business Days.

For more information on delivery, please visit our Delivery & Returns Page.

For International and Express Deliveries, please visit the DHL Portal to select which Service Point works best for you. DHL will contact you to let you know when your order is ready to be collected and the timeframe you will have to pick it up. Please remember to bring a form of ID. 

For UK and Standard Deliveries (in Europe), via DPD, arrange a collection by clicking on the “Pickup Link” in your shipping email or text from DPD. You can then select “Collect from Pickup Shop” to choose a convenience Pickup Location.

You may change the delivery date, arrange a safe place, deliver to a neighbour or arrange a drop off at a local shop.

For DHL Delivery amendments, please click here.
For DPD Delivery amendments, please click here.

For Express DHL deliveries only.

If you would prefer not to sign for your delivery, you can remove the signature requirement through the courier’s portal.

Yes, although we will be sad to see you go, if you wish to unsubscribe, just click on the “unsubscribe” link at the bottom of any newsletter.

Find all your previous purchases under “My Orders” in your “Account”.

Our Customer Service Team would be happy to assist you. Visit Our Contact Page.

Pepa London offers the following payment methods: American Express, ApplePay, MasterCard, Paypal, Visa, Visa Electron as well as some local payment options, such as Diners, when you check out in your region.