DELIVERY AND RETURNS

 

 

DELIVERIES

UNITED KINGDOM

TRANSIT TIME

COSTS

COURIER

1 - 2 business days

£5.95 (FREE on orders over £150)

DPD

 

EUROPE

COUNTRY

TRANSIT TIME

COSTS

COURIER

Germany

1 - 2 business days

€15

DHL

3 - 4 business days

€7

FREE on orders over €180

DPD

Ireland

3 - 6 business days

€7

Coll8

Italy

1 - 2 business days

€15

DHL

4 - 6 business days

€7

FREE on orders over €180

DPD

France

1 - 2 business days

€15

DHL

3 - 5 business days

€7

FREE on orders over €180

DPD

Spain

1 - 2 business days

€17

DHL

4 - 5 business days

€7

FREE on orders over €180

DPD

Switzerland

1 - 2 business days

₣15

DHL

4 - 5 business days

₣7

FREE on orders over ₣180

DPD

Rest of Europe

3 - 7 business days

€17

DHL

 

INTERNATIONAL

COUNTRY

TRANSIT TIME

COSTS

COURIER

Australia

4 - 5 business days

20 AUD

FREE on orders over 300 AUD

DHL

Brazil

4 - 5 business days

95 BRL

FREE on orders over 1,500 BRL

DHL

Canada

2 - 3 business days

20 CAD

FREE on orders over 230 CAD

DHL

Hong Kong

3 - 4 business days

120 HKD

FREE on orders over 2,000 HKD

DHL

Japan

4 - 5 business days

2000 JPY

FREE on orders over 30,000 JPY

DHL

Kuwait

4 - 5 business days

5 KWD

FREE on orders over 100 KWD

DHL

Qatar

4 - 5 business days

60 QAR

FREE on orders over 900 QAR

DHL

Saudi Arabia

3 - 4 business days

60 SAR

FREE on orders over 900 SAR

DHL

UAE

3 - 4 business days

60 AED

FREE on orders over 900 AED

DHL

USA

2 - 3 business days

10 USD

FREE on orders over 100 USD

DHL

Rest of the World

3 - 7 business days

17 GBP

FREE on orders over 200 GBP

DHL

 

LARGE DELIVERIES

Our larger items will be shipped via DHL only and incur the below additional charges. 

ITEM

UK

EU

US

WORLDWIDE

London wooden bus
(AW182200164CRE)

Memories Folder
(SS19141NVY/PNK)

£7.50

£20.80 

£37.70

£50.10

­­Mouse Book House
(AW182200179WHT) 

£7.50

£20.80

£37.70

£50.10

Memory Cases
(AW182100195)

N/A

N/A

£37.70 

£50.10

 

RETURNS

Love and care goes into every Pepa London garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Several types of goods are exempt from being returned. Non-returnable items include:

  • Gift Cards/E-Gift Cards
  • Socks & Tights
  • Face Masks
  • Hair Accessories
  • Bespoke Items
  • Celebration Collection

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To return your product, you should mail your product to: 

Pepa London
Big Yellow Croydon
202-216 Thornton Road,
Croydon,
Surrey
CR0 3EU

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Pepa London is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days for UK orders and up to 10 working days for International orders, and will automatically be applied to your original method of payment.


EXCHANGES

If you wish to exchange and item for a different size, please send us an email at hola@pepalondon.com notifying us of your exchange, fill in your returns form with the needed information, then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free. 

Celebration Collection   
Our Celebration collection is handmade in Spain, and is not refundable. However, you are able to exchange for a different size of the same item if needed.

Bespoke Garments   
Our Bespoke garments are handmade in Spain and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

Please note: each item is unique and handmade using vintage material such as lace and fabrics, therefore each piece will be unique with some variations that do not affect the overall design, style or look as shown on the picture.

CONTACT US

If you require more information on returns or exchanges, please email us at hola@pepalondon.com.