SALES ASSOCIATE
In 2013 Pepa Gonzalez created Pepa & Co., to bring classic and quality clothes to a new generation of children. From her years working as a nanny in London, Pepa spotted a gap in the market for high-end children’s clothing with a traditional, smart design. Since then, Pepa & Co. (now known as PEPA LONDON) has grown to become a recognised worldwide brand, known for its beautifully designed clothing collections. Based in Central London, PEPA LONDON. is a brand whose clothing is made mostly in Spain using the highest quality, sustainable materials, and made responsibly.
Pepa’s inspiration comes from her large Spanish family and British in-laws. This nostalgic inspiration is evident in the designs offered at PEPA LONDON; timeless, smart styles that are rich in heritage. “We enjoy seeing our children look like children”. Pepa gets great joy out of dressing children from all around the world in irresistible clothing; a tangible expression of something much greater, whilst bringing back the heritage of traditional childrenswear.
JOB TITLE: SALES ASSOCIATE
REPORTING TO: MANAGER
DEPARTMENT: Retail
LOCATION: 40 Elizabeth Street, Belgravia, London or occasionally at Brompton Road.
START DATE: ASAP
CONTRACT: 37.5 hours per week / 3-month probationary period
THE ROLE:
As a Sales Associate at PEPA LONDON, you will play a crucial role in driving our strategic and operational retail functions. Working closely with the broader Senior Leadership team and the store’s manager, you will support both ongoing initiatives and projects.
This role offers the opportunity to thrive in a fast-paced environment and significantly influence the operational dynamics of the organization. We are seeking a retail experienced Sales Associate (ideally immediately available) with a strong operational focus. Your responsibilities will include driving sales and key performance indicators (KPIs), building long-term relationships with clients, and cultivating a loyal VIP following.
Your goal will be to establish PEPA LONDON as the premier destination for childrenswear by delivering an exceptional in-store shopping experience and maintaining our core display, selling, and service standards.
RESPONSIBILITIES:
Team Leadership and Development
· Keeping abreast of and reporting internally on buying trends, customer needs and KPI Effective and swift management of all Store-related issues that arise from customers .
· Provide ongoing evaluation and feedback on team performance through trade performance and sales analysis.
Operational Management
· Helping with transfers (packing and unpacking of boxes) from other stores & warehouse as well as helping to send our orders via the stores.
· Helping administrative responsibilities of the store.
· Ensure compliance with all policies and procedures.
· Resolve any troubleshooting issues within the store when manager is not in store.
Brand and Client Relations
· Serve as a lead brand ambassador, inspiring both staff and clients.
· Uphold brand guidelines and standards across all touchpoints.
· Maintain high standards of display and visual merchandising, using creativity and commercial insight to enhance the in-store experience.
· Ensure a first-class in-store experience for all clients.
· Capture and manage client CRM data for retention and sales growth.
· Support the Marketing team on in-store events and customer activities.
PREFERRED SKILLS:
· Experience in boutique environment retail store(s)
· Passion for retailing, luxury and childrenswear.
· Flexible working mentality across multiple locations and the ability to work on the weekends as required.
· Demonstrated eagerness to learn and develop, coupled with a passion for commercial thinking.
· A can-do attitude, capable of thriving in a fast-paced environment with shifting deadlines and priorities.
· Willingness to learn and actively engage in various aspects of the business, including supporting other departments or areas on an ad hoc basis.
BENEFITS:
· A company culture centred on inspiring and empowering its employees.
· Holiday entitlement of 25 days (plus bank holidays) increasing after 2 years’ service.
· Statutory pension scheme.
· Discretionary company-bonus Bonus Scheme / commission on sales.
· Company discount of -50%.
· Cycle to work scheme.
AREA RETAIL MANAGER
A 40 Elizabeth Street, Belgravia, London SW1W 9NZ.
313 Brompton Road, London SW3 2DY.
T +44 7456 776 667
If you are interested in applying for this position please send your CV to nadia@pepalondon.com or click the link below